Service is a huge priority at Paul LEIBINGER

Support comes to you

LEIBINGER is a reliable, expert partner when it comes to service as well. This is made possible due to our service departments in Tuttlingen, Germany and East Troy - Wisconsin in the US and our global distribution network. The LEIBINGER distribution network almost spans the entire world. Wherever you need us — we are there for you!
This is how we manage to provide our customers in the inkjet, camera and numbering machine fields with a local contact to assist with installation, maintenance, training and other needs. Due to our proximity to our customers, a personal visit following consultation on the telephone is never a problem.

We and our distributors provide technical training for our customers. In the LEIBINGER training centers, we teach you how you can implement LEIBINGER products in your production as efficiently as possible. Various training levels are available for selection: From user training to expert training, we prepare you optimally for the requirements in your production environment.

Regular training and continuing education for our employees and distributors are also part of the LEIBINGER standard of quality. This lets us keep the technical expertise of your customer consultants and service technicians in line with the level of current product or market changes at all times.

Paul LEIBINGER guarantees delivery for replacement parts and accessories for its inkjet printers, numbering machines and camera verification systems for years to come. LEIBINGER replacement parts represent precision, compatibility and perfectly matched tolerances, which ensure the best possible and reliable interaction between all components. You can be sure that the original LEIBINGER replacement parts are one-hundred percent compatible. Almost all original parts are available immediately.

We also do not replace complete assemblies for our inkjet printers, but rather only individual parts.

 

Our quality management is certified according to ISO 9001: 2008. This allows our high product and service quality to be confirmed and reviewed as part of regular audits. Furthermore, the certification supports us in continuous quality assurance and improvement.

 
 

Our JET3up and JET2neo series inkjet printers are certified by an accredited testing center in accordance with the following standards:

DIN EN ISO 12100-1
Safety of machinery; basic concepts, general principles for design;
Part 1: Basic terminology, methodology

DIN EN ISO 12100-2
Safety of machinery; basic concepts, general principles for design;
Part 2: Technical principles and specifications

DIN EN 60950-1
Information technology equipment – Safety;
Part 1: General requirements

EN 61000-6-2 Electromagnetic compatibility (EMC);
Part 6-2: Generic standards – Immunity for industrial environments

EN 61000-6-3 Electromagnetic compatibility (EMC);
Part 6-3: Generic standards – Generic standards – Emission standard for residential, commercial and light-industrial environments

 

Find a contact ready to assist you with your service questions or who can refer you to someone who can. You can also receive safety data sheets upon request.

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